Terms & Conditions

Welcome to Square Skills. By using our platform, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

Introduction

Welcome to Square Skills. These Terms and Conditions govern your use of the Square Skills website, learning platform, products, and services.

By accessing our website or purchasing a course, career path, or related service, you agree to be legally bound by these Terms and Conditions.

If you do not agree with these Terms, you should not use our services.

About Us

Square Skills is an online education and training provider offering self-paced digital learning programmes, certifications, career pathways, and related educational services.

For all enquiries, please contact:

Eligibility and Account Registration

To access our services, users must create an account and provide accurate registration information.

By registering for an account, you confirm that:

  • The information you provide is accurate and complete
  • You will keep your login credentials secure
  • You are responsible for all activity under your account

There is no minimum age requirement; however, users under the age of 18 should obtain permission from a parent or guardian before purchasing a course.

Course Access and Usage

Upon successful payment, users will receive access to the purchased course or career path.

Course access is provided for the duration specified at the point of purchase. Access periods may vary depending on the programme purchased.

Users may not:

  • Share account access with others
  • Copy, reproduce, distribute, or resell course materials
  • Record or redistribute platform content
  • Use materials for commercial purposes without written permission

All content remains the intellectual property of Square Skills or its licensors.

Payments

Square Skills accepts payment via approved payment methods displayed during checkout.

Prices are displayed in GBP (£) unless otherwise stated.

Where payment plans or instalment arrangements are offered:

  • Payments must be made on time
  • Missed payments may result in suspension of course access
  • Outstanding balances remain payable even if access is suspended

Square Skills reserves the right to use third-party payment processors.

Refund Policy

We offer a 14-day money-back guarantee in accordance with applicable consumer protection laws.

Refund requests must be submitted within 14 days of purchase.

Refunds may be refused where:

  • A significant portion of the course has already been completed
  • Certification exams, vouchers, or downloadable materials have already been issued or accessed
  • There is evidence of misuse, abuse, or content downloading

To request a refund, contact: accounts@squareskills.com

Approved refunds will normally be processed within 14 business days.

Certifications and Career Outcomes

Square Skills provides training designed to support career development and professional learning.

Unless explicitly stated otherwise:

  • We do not guarantee employment outcomes
  • We do not guarantee salary increases
  • We do not guarantee certification exam passes

Any career guidance, employability support, or job-related assistance is provided for guidance purposes only.

User Conduct

Users agree to behave respectfully towards other learners, staff, tutors, and representatives of Square Skills.

The following behaviour is prohibited:

  • Abusive, threatening, or discriminatory conduct
  • Sharing copyrighted materials unlawfully
  • Attempting to gain unauthorised access to systems
  • Uploading malicious software or harmful content
  • Misuse of community or support features

Square Skills reserves the right to suspend or terminate accounts that breach these Terms.

Intellectual Property

All course content, branding, logos, videos, text, graphics, documents, and learning materials are owned by Square Skills or licensed to us.

Users are granted a limited, non-transferable licence to access content for personal educational use only.

No ownership rights are transferred to users.

Privacy and Data Protection

Square Skills processes personal data in accordance with UK GDPR and applicable data protection laws.

We may collect and process:

  • Registration details
  • Payment information
  • Learning activity data
  • Website analytics data
  • Cookies and tracking technologies

For more information, please refer to our Privacy Policy and Cookie Policy.

Platform Availability

We aim to ensure uninterrupted access to our services; however, we do not guarantee that the platform will always be available or error-free.

Square Skills shall not be liable for:

  • Temporary interruptions
  • Technical issues
  • Maintenance downtime
  • Internet connectivity problems
  • Third-party service failures
Limitation of Liability

To the fullest extent permitted by law, Square Skills shall not be liable for:

  • Indirect or consequential losses
  • Loss of earnings or business opportunity
  • Loss of data
  • Career or employment outcomes

Nothing in these Terms excludes liability where exclusion is unlawful.

Complaints and Dispute Resolution

If you have a complaint, please contact:

accounts@squareskills.com

We aim to resolve complaints fairly and efficiently through our internal complaints process before legal action is considered.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

Square Skills reserves the right to update or amend these Terms and Conditions at any time.

Updated versions will be published on our website, and continued use of our services constitutes acceptance of any revised Terms.

Contact Information

Support: support@squareskills.com
Complaints: accounts@squareskills.com

By purchasing or using Square Skills services, you confirm that you have read, understood, and agreed to these Terms and Conditions.